1. Introduction

Welcome to ASIO, a company operated by Muan Group. By accessing and using our services, you agree to comply with these terms and conditions. Please read this document carefully. If you do not agree with these terms, please do not use our services.

2. Definitions

• "ASIO": Refers to the company operated under Muan Group that offers conversational marketing services based on artificial intelligence.
• "User": Refers to a person or entity that accesses and uses ASIO services.
• "Services": Describes a suite of conversational marketing solutions, including but not limited to sales funnel automation, lead generation, and digital ad optimization, offered by ASIO.

3. Eligibility

To be eligible to use ASIO's services, you must:

• Be of legal age according to the laws of your country of residence.
• Provide true, complete, and up-to-date information during the registration process.
• Accept and comply with these terms and conditions.

4. Description of the Services

ASIO offers a comprehensive AI-powered marketing platform. Our services include:

• Sales Funnel Automation: Creating and managing automated sales funnels to optimize lead conversion.
• Lead Generation: Identifying and capturing potential customers through advanced digital marketing strategies.
• Digital Ad Optimization: The design, implementation, and monitoring of advertising campaigns across various digital platforms to maximize return on investment.

5. Registration and User Account

To access certain services, you must create an account by providing accurate and up-to-date information. You are responsible for:

• Maintaining the confidentiality of your access credentials.
• Immediately notifying ASIO of any unauthorized use of your account.
• Ensuring your contact information and payment details are always up to date.

6. Acceptable Use of the Services

You agree to:

• Use the Services only for lawful purposes and in accordance with these Terms.
• Do not use the services to transmit content that is illegal, offensive, defamatory, or that infringes the rights of third parties.
• Do not attempt to access ASIO or other users' systems, data, or information without authorization.
• Do not engage in activities that may damage, disable, or overburden the ASIO infrastructure.

7. Plans and Payments

ASIO offers different subscription plans tailored to each customer's needs. Specific details for each plan, including pricing and features, can be found on our website. By subscribing to a plan, you agree to:

• Pay the corresponding fees within the established deadlines.
• Provide valid and up-to-date payment information.
• Authorize ASIO to charge the corresponding amounts to the selected payment method.

8. Refund Policy

Due to the nature of our digital and personalized services, ASIO does not offer refunds once the service has been activated and delivered. However, if you experience issues or are not satisfied, you can contact the ASIO support team for assessment and solution.

Refunds are only considered in exceptional cases, under the following criteria:

• That the customer has not received any service from ASIO, and
• That you have seen all the training videos included in the program, and
• That, after having actively requested support, you have not been able to use the program effectively.

It's important to clarify that the estimated time of "72 hours to obtain a meeting" applies only in certain scenarios and depends on the client's level of progress and preparation at the time of purchasing the program.

Once ASIO uses its own card to cover the initial advertising budget, refunds are not issued under any circumstances, as this indicates that:

• The implementation phase has been completed,
• ASIO's own capital has been put at risk,
• A significant amount of time and resources have been invested in the client's account.

From that point on, it's the client's responsibility to continue investing in advertising and take control of their own business. The program's success depends largely on the client's commitment, follow-through, and execution.

9. Intellectual Property

All content, trademarks, logos, designs, software, and other elements associated with ASIO services are the exclusive property of ASIO or its licensors and are protected by intellectual property laws. You agree to:

• Do not reproduce, distribute or modify the contents without prior written authorization from ASIO.
• Do not use any ASIO trademark or logo without express consent.

10. Confidentiality

ASIO and the user agree to maintain the confidentiality of all sensitive or proprietary information exchanged during the provision of services. This obligation remains in effect even after the termination of the contractual relationship.

11. Protection of Personal Data

ASIO is committed to protecting users' personal data in accordance with applicable laws. Please refer to our Privacy Policy on our website for more details on how information is collected, used, and protected.

12. Limitation of Liability

While ASIO strives to provide high-quality services, we do not guarantee that the services will be error-free or uninterrupted. To the extent permitted by law, ASIO will not be liable for:

• Direct, indirect, incidental, or consequential damages arising out of the use or inability to use the services.
• Loss of income, data, or reputation.

13. Modifications to the Terms and Conditions

ASIO reserves the right to modify these terms and conditions at any time. Modifications will be effective upon posting on our website, and users are advised to review the document periodically to stay informed of any changes.

14. Termination of Service

ASIO may suspend or terminate your access to the services, including:

• Breach of these terms and conditions.
• Improper or fraudulent use of the services.
• Legal or governmental requirement.

You may cancel your subscription at any time, subject to the cancellation policies specific to your plan.

15. Applicable Law and Jurisdiction

These terms and conditions are governed by the laws applicable in the jurisdiction where ASIO is headquartered. Any disputes relating to these terms shall be submitted to the competent courts of that jurisdiction.

16. Contact

If you have questions or clarifications regarding these terms and conditions, please contact ASIO through the contact methods provided on our website.

1. What are Cookies?

Cookies are small text files stored on your device. They can be Session cookies (deleted when browser closes) or Persistent cookies (remain until deleted).

2. What Types of Cookies Do We Use?

• Essential Cookies: Necessary for basic functioning (security, login).
• Performance and Analytics Cookies: Measure performance (Google Analytics, Meta Pixel, Hotjar).
• Functionality Cookies: Remember preferences (Language, Location).
• Advertising and Marketing Cookies: Show relevant ads (Google Ads, Facebook Ads).

3. How to Manage and Disable Cookies?

You can configure or block cookies through your browser settings (Chrome, Firefox, Edge, Safari) or via our website cookie banner.

4. Use of Third-Party Cookies

Some cookies are placed by third parties (social media, analytics) over which we have no direct control.

5. Changes to the Cookie Policy

We may update this policy at any time. Questions? Contact compliance@asiomarketing.com.

1. Overview

These policies clarify how payments, credits, billing, and refunds work across the platform.

2. Payment Terms

• Accepted Methods: Major credit/debit cards, PayPal, Mercado Pago
• Currency: USD
• One-Time Billing: Billed in full, no auto-renewal
• Recurring Billing: Auto-renews at start of cycle
• Third-Party Subscriptions: Billed separately by providers like ManyChat, Calendly

3. ASIO Credits

• Usage: Digital currency for campaigns (Meta, WhatsApp)
• Validity: During active subscription, unused credits don't roll over unless specified
• Earning Extra Credits: Lead generation, community engagement, special offers

4. Billing & Invoices

Invoices are accessible from the ASIO account and billing occurs at the start of each cycle.

5. Refund & Cancellation Policy

• Subscriptions: Cancel anytime, plan active until end of cycle, no partial refunds
• Asio Mastery Programs: All sales final, no refunds due to immediate digital access

6. Late Payments & Failed Transactions

Failed payments result in notification and unresolved payments may lead to suspension.

7. Dispute Resolution

Contact compliance@asiomarketing.com within 14 days of the billing date for incorrect charges.

Refund Policy

We do not offer refunds for ASIO Mastery programs due to the digital nature and immediate access provided. We focus on Support & Guidance to ensure success rather than refunds.

Cancellations

Enrollment cannot be paused, canceled, or transferred once purchased. You retain lifetime access.

1. Data Privacy & Security

Data stored using AES-256 encryption. Access restricted to authorized personnel with MFA. Routine vulnerability scans.

2. Do Not Call (DNC) List Management

ASIO enforces strict adherence to DNC registries. Customers are responsible for ensuring lawful opt-in procedures for imported lists.

3. TCPA Compliance

Promotional messages require prior express written consent. Messages must identify sender and provide opt-out. Customers indemnify ASIO from misuse.

4. GDPR & International Compliance

Data processed under lawful bases. Individuals have rights to access/rectify/erase data. Cross-border transfers under SCCs.

5. Enforcement & Accountability

Regular audits and annual training. Violations result in disciplinary action or termination.

6. Force Majeure

ASIO not liable for delays caused by events beyond reasonable control.